In September 2010 we started a pilot scheme to provide technical support between the hours of 09:00-13:00 on Saturdays.
We have been carefully monitoring this service and have identified that we have helped many different customers from a variety of companies over the last 5 months. We have therefore committed to continue this additional customer support service throughout 2011.
We have identified that the majority of callers prefer to start early on Saturdays and therefore we have decided to revise the Saturday support times to accommodate this.
From February 19th 2011 our new Saturday Technical Support hours will be from 08:00 to 12:00.
Saturday technical support will be available on our normal office number (+44(0)1322 222121) or by e-mail email@example.com.
To further enhance our Technical Support resources during normal office hours, our Northern Region Technical Support Engineer, John Kirk may be contacted on our normal office number. When not on site directly supporting customers in the Northern Region, John assists the Technical Support team by providing telephone technical support to all customers.
Kentec Electronics Ltd
Units 25-27 Fawkes Avenue,
Kent. DA1 1JQ United Kingdom
+44 (0)1322 222121
Calls may be recorded for training and quality purposes