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Edition 51
April 2011
 

Saturday Technical Support continues during the Bank Holidays

Over the next two weeks we have a number of Bank Holidays in the UK. On these Bank Holiday dates, the Kentec sales and technical support offices will be closed.

However, for the Saturdays between these Bank Holidays, we are pleased to announce that our normal Saturday morning Technical support service will be open to provide assistance and support to our customers. 

Friday 22nd April Good Friday – closed
Saturday 23rd April Open for Technical Support 08:00 – 12:00
Monday 25th April Easter Monday – closed
Friday 29th April Royal Wedding – closed
Saturday 30th April Open for Technical Support 08:00 – 12:00
Monday 2nd May Early May Bank Holiday - closed

Saturday technical support is available between 08:00 – 12:00 on our normal office number (+44(0)1322 222121), or by e-mail (techsupport@kentec.co.uk)

At all other times our normal technical support service is available between 08:30 – 17:30.

Loop Explorer V6.006 and Windows 7

The Loop Explorer configuration software is designed to work on many variants of the Windows operating system, from Windows XP to the current Windows 7.

Whilst the Loop Explorer has been tested with Windows 7, we have been made aware of some scenarios which can cause problems with the installation and running of this program on some Windows 7 platforms.

Hibernation – when running the Loop Explorer program on battery powered laptop computers, it is recommended that the power saving options are disabled. We have had reports that the action of the Windows 7 computer going to hibernation whilst the Loop Explorer is open may cause corruption to the configuration file that is being edited.

Deskey Driver compatibility – Loop Explorer uses a third party driver to enable the dial in facility for control panels that have the Syncro Modem communications module installed. In Loop Explorer versions prior to the current (V6.006) version this driver may occasionally be incompatible with the computer. The driver included in the V6.006 installation file will resolve this issue.

Default Directory – when a new Loop Explorer configuration file is generated, it will be stored in a default directory that is specified in the “File / Options” menu of the Loop Explorer program.
The revised file structure for Windows 7 may result in an invalid default folder being allocated. If this is the case then a warning message will be given and it will be necessary to select a valid path using the Loop Explorer “File / Options” menu.

Security Settings – Windows 7 has improved security settings, however these may cause problems in saving the configuration file without giving any warning messages on the computer display. Editing the User Account Settings should allow Loop Explorer sufficient access permissions to successfully edit and save the configuration files without causing corruption to the files.

Download detailed instructions on changing the default directory and security settings

 
 
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