Kentec Website – Firmware Download Section
Syncro and Syncro AS control panels have their operating system firmware stored in non-volatile flash memory. This gives the option that the panel may be updated as new panel features and support for new devices are added to the panel (subject to hardware compatibility).
The most current panel firmware files are available for download from the Kentec web site www.kentec.co.uk/software.htm
In general, the panel firmware should not be updated unless the site requires support for new devices or will benefit from any of the enhancements that have been introduced. The other scenario where panel firmware may need to be updated is when panels are added to an existing network, as the firmware in all networked panels should be the same.
In order to perform the panel firmware update, it is necessary to have the current version of Loop Explorer configuration software (Loop Explorer Version 6). From the main editing screen within this application, use the “Tools” menu option then select the “Flash” sub-menu and follow the on-screen instructions. Before attempting any updates, ensure that you have a copy of the site configuration file, as there is the possibility that the site configuration may need to be re-loaded to the panel following the firmware update.
We recommend that computers with inbuilt RS232 serial ports are used for this process, as some USB to RS232 converters have failed to successfully complete the update process.
Older Syncro control panels fitted with display card issue 6 or earlier should not be updated due to possible hardware compatibility issues. Please contact Kentec Technical Support for further information on updating older control panels.