Returns Policy Revised for 2010
The Kentec returns and repairs
policy has been updated to reflect the terms specified
in the 2010-2011 price list, which starts from
1st August 2010.
From this date, we will not
offer a Return Material Authorisation (RMA) for
any product that is older than 3 months from the
initial date of supply.
When the Operations Manager or Directors have
issued an RMA, the goods must be returned to Kentec
within 30 days accompanied with the RMA documentation.
Failure to return the goods within this time will
result in the cancellation of the RMA.
For any product failures within
the warranty period, we offer a Service Replacement
Item (SRI) service, whereby the fault is diagnosed
with the Kentec technical support staff and replacement
panel components are sent out to resolve the panel
problem. This process should be used in favour
of ordering a completely new panel then returning
the original under the RMA process, as we can
issue the replacement cards for next day delivery
in most instances.
The RMA process is given in
Page 3 of the price list.
The full Returns and Repairs
policy may be downloaded from the Kentec web site
or by following the link below.
the Kentec Returns and Repairs Policy: