Syncro AS Year 2010 date bug
A problem has been identified
with the Syncro AS panel time setting whereby
the year 2010 is represented on the Syncro AS
/ Syncro AS Lite and Syncro ASM (marine) panels
This problem has been found
to be due to the way that the panel date and time
is stored in memory in the panel hardware. For
some date settings after 2009, it has been found
that the date memory is being incorrectly stored
and as a result is being corrupted.
The first year that is affected
is 2010, but other years after 2010 are also affected.
The incorrect year
setting does not stop the panel from working correctly
- it will process fire, pre-alarm, fault and disablement
events as normal.
ALL firmware versions of Syncro
AS panels will be affected by this problem and
therefore the panel firmware will need to be updated
to resolve this issue. A firmware update for the
Syncro AS panels may be downloaded using the links
The date / time information
on the Syncro AS panel is only used on the default
screen (in a normal / quiescent) condition and
stored in the event log when events occur. It
is not immediately obvious to the end user and
therefore it is our recommendation that this update
is performed during regular service visits rather
than to make specific visits to site to update
the panel firmware.
Only Syncro AS / Syncro AS Lite and Syncro
ASM panels are affected by this issue.
The Syncro / Syncro Lite / Syncro XT panels store
the clock information in different memory and
are not affected by this problem.
Syncro AS V5.252UK Apollo/Hochiki Protocol update
Download Syncro AS V5.251UK Argus Vega Protocol