Authorisation Policy and Procedure
In the event that goods supplied are surplus
to requirement, then provided they are unused
and in their original packaging they may be
returned to Kentec Electronics Ltd., for credit.
However, it is essential that before any items
are returned, the following procedure be undertaken:
1) Items shall only be accepted for credit
following written approval with the Operations
Manager or Directors of Kentec Electronics
2) Please contact our Sales department for
an RMA reference number before any
items are returned to Kentec Electronics Ltd.
This number must be used for all correspondence
relating to the goods.
3) Written approval will then be issued,
using a Goods Return Application Form (KENQA196.03-03).
It is essential that a copy of this form is
supplied with the returned goods and that
the RMA reference number is clearly marked
on the outer packaging when returning goods
to the company. All goods returned for credit
must be approved before receipt
4) Items may then be returned to our business
address. All shipping costs are the responsibility
of the customer and will not be accepted by
Kentec Electronics Ltd.
5) Any items returned for credit will be
tested and returned to a standard production
condition. This may include the removal of
any customer specific logo or other specific
information. Any material and labour costs
associated with this process may be deducted
from the credit amount, at the discretion
of the Managing Director.
6) Failure to supply the required information
will result in the returned items being quarantined
for a period not exceeding 60 days. If the
items are not identified within 60 days of
receipt, then Kentec Electronics Ltd reserves
the right to dispose of these items.
This procedure applies to all products, however
project specific “special build”
panels may not be eligible for credit or will
incur a handling charge to deconstruct the
product to a useable state. This will be agreed
at the time the RMA is agreed and written
Defective materials returned for credit may
also be subject to handling and repair charges.
Download the Kentec
Returns & Repairs Policy: