Explorer configuration transfer issues
We have received a number of enquiries where
Loop Explorer cannot connect to the Syncro
panel and therefore it is not possible to
transfer the configuration file to or from
the fire panel.
If this happens, there are a number of standard
items to check;
1) Has the computer been used
to successfully transfer configuration files
to the Syncro panel in the past?
If this is the first time the computer has
been used, it may be necessary to configure
the Loop Explorer program to select the correct
COM port used to connect to the control panel.
The COM port used to connect to the panel
is configured using the “File / Options”
menu in Loop Explorer.
2) Does the Syncro panel have
a printer connected? Is the printer out of
If the panel has the 58mm wide integral printer
fitted, then it is important that the paper
is installed through this printer. The printer
will detect that the printer is out of paper
and will buffer print messages until the paper
is loaded into the printer. This action may
cause problems when trying to connect to the
panel using Loop Explorer as the panel PC
port and printer port share common hardware.
Try removing the printer ribbon from the printer
port or load 58mm thermal paper in the printer
and attempt to re-connect to the panel
3) Is a USB to RS232 data converter
being used to provide the serial link to the
On a very few occasions, some customers have
had problems connecting to the Syncro control
panels via USB to serial converters. Ensure
that the latest drivers are installed for
your converter and that the correct COM port
is selected. Also ensure that the flow control
for the COM port is switched off
4) Is the serial lead damaged?
Inspect the serial data lead for damage or
poor connections. It is possible to open the
9-way D-type connector cover and visually
verify that all three wires are soldered to
the connector and that there are no short
circuits present. The other end of the lead
can only be visually inspected for signs of
cable strain damage.
5) Can any hardware items be
tested on other equipment?
If possible, try testing the computer and
serial lead on another Syncro control panel.
This should be straightforward on networked
Syncro systems, as each panel has a serial
port and can be used to transfer the configuration
After following these tests, please contact
Kentec Technical Support for additional help.