Meet the Technical Support Team
The technical support team are available between 8.30AM – 5.30PM Monday – Friday to assist with any technical queries or issues relating to our products.
Tony Benyon, Richard Davey, Nicola Meen
The primary role for Tony, Richard and Nicola is to provide telephone and email technical support to all customers worldwide on all products in the Kentec range.
In addition, they provide technical assistance to their colleagues in the operations and sales departments.
The large range of products supplied by Kentec makes the role quite varied and technical enquiries can include
- Product operation
- Hardware options
- System configuration advice / verification
- Issue of configuration software and panel firmware files
- Installation faults
- Diagnosis of product faults
In the event a product is found to be defective within the three year warranty period, they are also responsible for the supply and management of warranty replacements under our Service Replacement Item (SRI) scheme.
Tony Benyon joined Kentec in 1994 and started in the factory in test and inspection. He then moved over to customer service and was responsible for customer repairs, warranty replacements and RMA processing, as well as providing technical support.
He has been a full time member of technical support since 2006.
Richard Davey joined Kentec in 2005, working in the customer service department before moving full time to the technical support department in early 2012.
Nicola Meen joined Kentec in 2001 as a technical support technician following a full time college course in electronics.
Roger joined Kentec in 1997 and worked in production test and inspection. He moved into the technical support department in 2007. Roger is based in the office and his primary role is to train customers on our products, but he also provides telephone and email support to customers worldwide.
Whilst the majority of his training takes place either in our training facility in Dartford, or customer’s offices in the UK, Roger also provides training to our export customers in Europe and the Rest of World.
When not training, Roger provides technical support to customers and occasional on site assistance as required.
John joined Kentec in 2011 following many years commissioning and servicing fire systems. Working from his base in Huddersfield, John provides product training to our customers primarily based in the Northern region of the UK and Ireland.
However, subject to demand, John also will provide support to Roger and will train customers in the south or in our offices, as required.
John also provides telephone technical support and on-site assistance to customers.
With a history in fire system servicing, John is familiar with many of the site installation issues that may arise.
Kevin joined Kentec in 2000 but has worked in the fire industry since 1988. Kevin’s role is to manage the technical support department.
However Kevin’s role is very varied and includes customer support, product management, product verification and sales support (including attending some exhibitions).