top1
Edition 58
March 2011
 

Tech Support

In September 2010 we started a pilot scheme to provide technical support between the hours of 09:00-13:00 on Saturdays.

We have been carefully monitoring this service and have identified that we have helped many different customers from a variety of companies over the last 5 months. We have therefore committed to continue this additional customer support service throughout 2011.

From February 19th 2011 our new Saturday Technical Support hours will be from 08:00 to 12:00.

Saturday technical support will be available on our normal office number (+44(0)1322 222121) or by e-mail techsupport@kentec.co.uk.

Read more

Off to Vegas!

Don't forget that our sister company, VES will be attending ISC West which takes place at the Sands Expo and Convention Centre, Las Vegas, Nevada. The event takes place between the 6th and 8th April 2011.

VES will be displaying new UL and FM extinguishant and conventional products along with the exisiting range of Analogue addressable products.

Ray King and Robin Edmunds will be in attending ISC West and will be available to discuss VES products. If you would like to arrange a meeting please email sales or alternatively visit us at stand 2117, 6th - 8th April 2010. Our VES team will also be attending for the entire duration of the event.

Corporate Project Planner

Robert Pang Joined Kentec  on 14th February 2011.

Due to the continuing growth of Kentec and the huge infrastructure improvement and investments, a position has opened for Robert who is planning and overseeing the ever increasing company projects. He has 15 years of experience in the fire industry and is skilled in a multitude of areas. His background is in research and development, designing electronic circuits and software, and taking projects from concept all the way to product manufacturing.

Robert’s key experience stems from being an R&D Manager making continuing improvements, efficiencies and contributions to a more profitable organisation.

Development Resource

Florian Mertens is the latest addition to our software development department. His previous experience covers a wide range of disciplines which will both compliment and enhance the team’s capabilities. We welcome him on board here at Kentec and look forward to working with him.


New range of Power Supplies

The new range of K25000, EN54-4 compliant, power boxed supplies offer increased power and functionality over previously available models for all Fire Alarm System applications.
Models are available with either a 5.25A or 2.5A, 24VDC current rating and with the capability to charge up to 26Ah batteries.

There is a choice of enclosures with different sizes and styles to suit all Kentec product ranges.

Unboxed, chassis only units are also available and in most instances will directly replace previous models (please check with our technical support department for specific replacement applications).

Please note that the previous models including the ENS400 and S405 chassis only models are no longer available and we are only able to supply power supplies listed in our 2010 and later product catalogues.

Download K25000 boxed power supply data sheet
Download 2.5A and 5.25A unboxed, chassis only power supplies

 

 
bottom
For back issues of In the Loop and In the Technical Loop Click Here 
If you feel a colleague may benefit from receiving In the Loop/ In the Technical Loop they can register on the front page of our web site for their own future copy. Click Here.
Kentec Electronics Ltd. on the Web
Visit www.kentec.co.uk for up to date information on our product range, including: Data sheets, manuals, brochures, reference sites, news items and technical bulletins.