| Returned
Materials -
Authorisation Policy and Procedure
In the event that goods supplied
are surplus to requirement, then provided
they are unused and in their original packaging
they may be returned to Kentec Electronics
Ltd., for credit. However, it is essential
that before any items are returned, the following
procedure be undertaken:
1) Items shall only be accepted
for credit following written approval with
the Operations Manager or Directors of Kentec
Electronics Ltd.
2) Please contact our Sales
department for an RMA reference number before
any items are returned to Kentec Electronics
Ltd. This number must be used for
all correspondence relating to the goods.
3) Written approval will
then be issued, using a Goods Return Application
Form (KENQA196.03-03). It is essential that
a copy of this form is supplied with the returned
goods and that the RMA reference number is
clearly marked on the outer packaging when
returning goods to the company. All goods
returned for credit must be approved
before receipt
4) Items may then be returned
to our business address. All shipping costs
are the responsibility of the customer and
will not be accepted by Kentec Electronics
Ltd.
5) Any items returned for
credit will be tested and returned to a standard
production condition. This may include the
removal of any customer specific logo or other
specific information. Any material and labour
costs associated with this process may be
deducted from the credit amount, at the discretion
of the Managing Director.
6) Failure to supply the
required information will result in the returned
items being quarantined for a period not exceeding
60 days. If the items are not identified within
60 days of receipt, then Kentec Electronics
Ltd reserves the right to dispose of these
items.
Note:
This procedure applies to all products, however
project specific “special build”
panels may not be eligible for credit or will
incur a handling charge to deconstruct the
product to a useable state. This will be agreed
at the time the RMA is agreed and written
approval issued.
Defective materials returned for credit may
also be subject to handling and repair charges.
Download the Kentec
Returns & Repairs Policy:

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