Returns & Repairs Policy
1st July 2006, all items manufactured by
Kentec Electronics are covered by a 3-year
warranty against defects in materials and
workmanship. This warranty period starts
from the date of delivery of the goods.
the event of a failure in the product within
the warranty period, replacement sub-assemblies
will be provided under the Kentec Service
Replacement Item (SRI) scheme.
Initially the diagnosis of any problem sub-assemblies
is determined (typically by telephone technical
support between the site engineer and the
Kentec technical support engineers). A written
request (fax or e-mail) is then required,
giving details of the panel order number,
required items and delivery address. The
replacement parts are then shipped for next
day delivery, subject to availability.
The original items should be returned to
Kentec Electronics within 14 days of delivery
and any items not returned within 28 days
will be invoiced.
that fail outside the warranty period maybe
returned to our Customer Service Department
for evaluation, quotation and repair. Repairs
are subject to component availability and
may not be possible if components are no
longer available or if there is excessive
mechanical damage to the sub-assemblies.
1) The warranty agreement is between Kentec
Electronics and our customer (the Buyer)
only and is not transferable.
2) Items supplied before 1st July 2006 are
covered by a 12-month warranty.
details of Warranties and Liabilities are
given in Clause 8 of the current Terms &
Conditions of sale in section 25 of the
copy of the full Returns and Repairs policy
may be downloaded from the “Downloads
Centre” of the Kentec web site or
by following the link below.
download the full Returns & Repair policy: